Documentation

Translate Words & Phrases?

The Sign Customiser app allows you to change all the front-end text. You can use this feature to translate customisers to your store language. In the Customisers tab, click on the customiser you want to edit: On the customiser editor page, locate the Language tab under the Settings section. On the Language settings page, you can find all the front-end text. Type in the text you want to display instead. The texts are divided into four groups: Main, Visualiser, Notifications, and Product. Every option, phrase, button, and text can be translated from here. You can translate everything by referring to all the sections you see on the Languages page.

How to Translate Text in the Review Screen

The review screen allows users to view the final sign design and details before adding it to the cart. You can customise or translate this text into the desired language. Go to the settings of the Sign Customiser you want to adjust. Click on "Review Screen." Scroll to the “Main Review Section” and update the text to your chosen language. Make sure the "Enable review screen" checkbox is ticked. This change will update the following areas in the review screen: To modify sign details, scroll down to the “Chosen options section” and update the text. This change will update the following areas in the review screen: This change will update the product description displayed on your cart page as well. ​ If you need to add extra information, include it in the “Additional Item Included” section. This change will update the following areas: ​ For any additional information not covered in other sections, add it here.

How to Translate Product Details on Cart Page

Before translating, ensure your Sign Customiser for the primary language is fully set up with the correct configurations. To translate it into multiple languages, you’ll need an external translation app that supports translating both "pages" and "templates," along with any other components outside of our app. Go to the settings of the Sign Customiser you want to adjust. Click on "Review Screen." ​ Scroll down to the “Chosen Options Section” and update the text. This change will update the product description displayed on your cart page ​ ​ The default product title is set to "Custom Neon." To update this, go to "Language" settings, navigate to the "Product" tab, and change the "Product Title" to your desired text. ​

How to Translate into Multiple Languages in Shopify

Before translating, ensure your Sign Customiser for the primary language is fully set up with the correct configurations. To translate it into multiple languages, you’ll need an external translation app that supports translating both "pages" and "templates," along with any other components outside of our app. The Sign Customiser app cannot be translated using external translation apps. However, you can translate individual customisers into specific languages. This allows you to create multiple customisers, each tailored to a different language (e.g., a "French" Sign Customiser for French). Follow this guide to learn more.

Changing the Language in Your Custom Forms

This guide will walk you through all the places within your custom form where you can change the default text. Whether you need to rewrite the text or translate it, follow the steps below.

How to Translate into Multiple Languages in Shopify

Before translating, ensure your Sign Customiser for the primary language is fully set up with the correct configurations. To translate it into multiple languages, you’ll need an external translation app that supports translating both "pages" and "templates," along with any other components outside of our app. The Sign Customiser app cannot be translated using external translation apps. However, you can translate individual customisers into specific languages. This allows you to create multiple customisers, each tailored to a different language (e.g., a "French" Sign Customiser for French). Follow this guide to learn more.

Shopify integration and theme setup

This document outlines the two steps you required to integrate a customiser on your theme.

Install Customiser on a Product or Page on your Shopify Storefront - App Blocks

This guide will explain how to add the Sign Customiser to either a page or a product page in Shopify. ​

Setup customiser on Shopify App embed theme - best for page builders /old themes/Headless storefronts.

Best for installing sign customiser on page builders apps like gem pages/Headless themes or old themes.

Enable sticky add to cart button on your customiser.

By following these instructions, you can change the scroll order and have the visualiser section and also the add to cart button fixed (sometimes called sticky) as the user scrolls up and down the page (fixed frame scrolling) just like this example. This feature is only available on Shopify for now.

Adding CSS to Shopify themes - Alternative (but Not Recommended) Method

Although editing your Shopify theme is an alternative method for applying CSS, it is no longer the recommended approach. This method allows you to keep your styles within your theme, but it may require reapplication after theme updates. For the recommended approach to adding custom CSS, please refer to the guide: How to Add Custom CSS the Right Way.

How to Connect Your WooCommerce Store with Sign Customiser

This guide walks you through integrating your WooCommerce store on WordPress with Sign Customiser, allowing your customers to customise products directly on your website.

Migrating from the legacy WordPress plugin

This article is for users of our (now legacy) WordPress plugin. We recently released a faster and easier way to connect your WooCommerce site to Sign Customiser. If you were previously using the Sign Customiser plugin that you installed via the WordPress "plugins" tab, this article will walk you through the steps required to use the newer integration.

Automatically Deleting Generated Products in WordPress

The Sign Customiser generates products so that customers can purchase their customised designs. This step is essential and cannot be skipped. However, we understand that having these auto-generated products in your product list can become overwhelming. This guide will show you how to automatically delete these products using the WP Bulk Delete Pro plugin. WP Bulk Delete is a third-party tool and is not affiliated with Sign Customiser. Use it with caution and at your own risk.

How SEO is treated for Custom Signs in WordPress

The custom signs created by our app are automatically hidden from all WooCommerce categories and product pages. They also contain a meta tag that excludes them from SEO indexing. These settings are applied automatically when a product is created by our app, and no additional action is required on your end.

Generic Integration Guide

The method of integrating into your custom platform is no longer recommended. Please see the Custom API Integration article for an even faster and easier way to set up custom integrations. The Universal Sign Customiser app can be seamlessly integrated into any website with editable HTML. To begin, log into your dashboard at web.signcustomiser.com and navigate to your customiser. On the "Overview" tab, you will find the embed code needed for integration.

Custom API Integration

Connecting Your Custom Ecommerce Store with Sign Customiser

Webflow Integration

This Sign Customiser guide covers Webflow Integration with the steps and context you need to complete the workflow.

Wix Integration

This Sign Customiser guide covers Wix Integration with the steps and context you need to complete the workflow.

Squarespace Integration

This Sign Customiser guide covers Squarespace Integration with the steps and context you need to complete the workflow.

Custom Integration: How to Handle "Add to Cart" Actions

This guide will help you integrate Sign Customiser with the "Add to Cart" functionality on e-commerce platforms like Webflow, and Squarespace.

Customer uploaded images for lightboxes

Let customers upload images on the individual sides of the lightbox.

Single or two-prong mounting visualisations on the lightbox

You can follow the guide below to showcase a single or two-prong mounting for the lightbox. This setting will enable a 3D visual of each option, show the mountings in the customiser visualiser, and generate product images for Sign Customiser. Navigate to the admin of Sign Customiser for your store Click on "Customisers" in the main menu on the home page Click on the customiser you wish to edit Click on "Mountings" in left hand the left-hand side menu Click on the "Mounting" you wish to edit or create a new one. Scroll down until you see "Visualisation" ​ Select either Single prong or double prong for the mounting type you want to display. Select the sides that you would like the customer to select from; these options will also update the visualisation when selected. Click on save at the bottom of the form to update.

Letter Parts

A letter part allows you to assign textures/colours and pricing to individual parts of the letter, such as the side of a letter or other optional elements that make up a channel letter. This is where you can control if your customiser allows the customer to select the colour to be used for the backlit option of your channel sign and many other individual letter part options as well.

Letter Types

Letter types are a grouping of configurable letter parts only available for channel type customisers. Letter types allows you to unique combinations of letter signs such 3D illuminated acrylic letters, Multi-layer backboard acrylic letters or 2D metal signs. You can assign more than one letter type to a sign customiser. For more information about letter parts, please visit this article.

Front-lit and back-lit channel letters

You can create channel letter signs that allow the customer to select front-lit and back-lit colour options.

Flow RGB colour option

The Flow RGB colour option enables you to display multiple colours simultaneously. These colours will seamlessly transition and "flow" throughout the sign.

RGB colour option

By using the RGB Colour option, you can add multiple colours of your choice to your customiser. Follow the steps below to add a new colour option: From the app's dashboard click on the Customisers tab and select the customiser you want to add the RGB colour option. On the Customiser editor page, click the Colours and then click Add colour. On the Colour editor page that just appeared, add the Label and Description (which your customers will see) of the RGB colour option. For Colour Effect, choose Multiple Colours. Add all the colours you wish to include by clicking on Add Colour for this option (you can add up to 8 colours). To delete a colour, click on the " X " circle located near the colour. The Minimum Size option allows you to select a minimum width and height that the colour option will be available. Add the option preview image and popup image using the Preview Image and Popup Image options. The preview image will replace the colour selector button, while the popup image will appear as a pop-up when customers click on the View example button. The Pricing option allows you to choose how the price of the colour option will be calculated. There are 3 options for you select. None: Sign price will not be changed if choosing the RGB colour option. Base Price: A fixed amount will be added. Price Multiplier: Multiply the Letter price option or total sign. Hit Save to save your setup. By following these instructions, you can successfully add multiple RGB colours to your customiser, enhancing the customisation options for your customers.

Jackets and tubes for neon signs

Give your customers the ability to select how the jackets/tubes are presented for your neon signs.

Letter glow effects

This article will allow you to adjust the glow effect of the letters of your neon sign. We currently support two different glow effects for your neon sign 1. Click the Customiser which you want to change: 2. On the Customiser Page, click the Required Options button with the tool icon and click Colours: 3. Scroll to the bottom of the page to see the option Glow Effect and change it to your desired effect 4. Click save at the bottom of the form, to apply the new effect.

Custom Backboard Shapes

Our Custom Backboard Shapes feature lets you upload your own SVG files to use as backboard designs. This feature supports almost any type of shape, giving you the flexibility to create unique sign backboards.

Backboard Colours, Images, Textures & Materials

You can create different backboard textures each with their own images and assign them to multiple backboards. This feature allows you to give your backboards the appearance of things like wood, metal, and more.

Customer designed Backboard Images

This guide will show you how you can set up your customiser to enable your customers to upload their images for backboards.

Improved Backboard Colour Selection Experience

Users can now display backboard colour options directly within the backboard section, creating a more intuitive and user-friendly experience. All new customisers created have this setting automatically enabled, this doc is for older customisers which do not currently have this setting applied and wish to do so.

Backboard shapes: Why Are "Fill" Attributes Important for Your SVG Files?

When using SVGs in our customiser, ensuring they are composed of "fill" attributes rather than "stroke" attributes is crucial. This guide explains why this matters, how it affects the appearance of your icons and custom backboards, and what you can do to resolve potential issues.

Assign backboard colours & materials to backboards

Please follow the below instructions to assign/add colours to your backboards: Navigate to the Sign Customiser admin on your store. Click on "Customisers" in the home menu Click on the customiser you wish to edit. In the left-hand side menu click on "Backboard Colours & Materials" Click on an existing backboard colour that you have already created. Scroll down untill you see "Assign to backboard" Use the dropdown menu to select the existing backboards that you want this backboard colour & material to apply too. Click on save at the bottom of the form to save.

Multi-layered Backboards

This feature allows you to create letter-shaped signs where the backboard can have two or more colours/materials added to it. To add multi-layered backboards to your customiser do the following. Multi-layered Backboards are only available for CUT TO SHAPE and CUT TO LETTER options. In the merchant admin, navigate to the customer you wish to edit. Click on "Backboards" in the side navigation Click on the backboard you wish to add one or more layers to. Ensure "Enable multi-layered backboard" is ticked. Once ticked, new options will allow you to add more than one backboard layer. For each layer, the "backboard length from letter" input should be greater than the previous option. This is also where you can add titles and descriptions for each option. Save your settings and then navigate to "Backboard colours" in the side menu. Click on the backboard colour you wish to edit In "Assign to backboard" make sure the backboard is selected. In the "Assign to layer" option make each layer that you want available for that colour is selected Save the settings at the bottom of the form.

Mountings

Display mounting options for the backboards The mounting feature allows you to add various mounting options for your backboards. Note: only the "Board" backboard type visually displays mountings in the visualiser. Follow this guide to configure mountings for your customiser.

Restrict mounting options

You can prevent customers from selecting a mounting when incompatible colours and backboards are chosen. Follow these steps to do so: Navigate to the admin of Sign Customiser for your store Click on "Customisers" in the home menu Click on the customiser you want to edit Click on "Mountings" in the lefthand side menu Create or click on an existing mounting option. While creating or editing a mounting in the admin backend, simply select the incompatible colours and backboards from their respective dropdown inputs with labels "Colour Exclusions" and "Backboard Exclusions"

Discounts

There are two ways to set up discounted prices using Sign Customiser. You can achieve this by using either the built-in discount feature or Shopify Discounts. In this document, we will focus on creating a discount using the Sign Customiser's built-in feature and highlight the differences between this method and Shopify Discounts. You can learn more about setting up Shopify Discounts on this page.

Automatic discounts using Shopify discount

Following these steps, you will be able to create an automatic discount that is applied to the customers when a new custom neon sign product is added to the user's cart.

Additional Options

You can use our "additional options" feature to provide your customers with greater flexibility in product options. This is a great way to include options for geographic power supplies, delivery dates, additional notes to speed up the manufacturing process, and any other options that you can think of. Additional options include four unique input types; below is a breakdown of each input type and its capabilities: Yes / No Two-button, side-by-side display. Each option can control the price and exclude certain colour options. Images A row of image button, great for showcasing each option visually to your customers, each option can control the price. Dropdown Displays as a traditional dropdown input, best for options with three or more choices, e.g. power supplies. Notes Displays as a text field and allows the customer to enter a description that will be included in the product data.

Disabling additional options

For the Yes/No button type - certain colours when selected can disable this type of button on the customiser.

Additional Information to Your Forms - Custom Design Screen

The Custom Design Screen allows you to provide extra details about your custom signs, such as the design process or specific instructions. This screen is available when you embed a form or add a link to an external page. If you haven’t set up a form yet, follow our Custom Design Forms guide. If you would like to add a link to an external page, follow our Linking to an External Page for Custom Designs guide.

Set the Custom Design Form as the Initial Screen

If you have created and embedded a Custom Design Form in your customiser, you can set it as the initial screen, replacing the default sign visualiser.

Custom Design Forms

A Custom Design Form is a built-in contact form within the Sign Customiser app, allowing merchants to collect custom design requests that the app cannot automatically generate. This form appears on the Custom Design screen: On desktop, it is accessed through the default labelled "Custom" tab. On mobile, it appears as a link below the selections. Note: Custom Design Forms is only available for Growth Plans. Custom Design Forms allow users to upload files, submit messages, and use form elements like dropdowns, checkboxes, and radio buttons – all without leaving the page. Merchants using this feature receive up to 47% more submissions compared to those using external forms. For a more streamlined quoting process, merchants can enable Quote Mode instead. Click here to learn more about Quote Mode.

Add and Edit Custom Form Field Options

This guide will walk you through adding and editing fields in your custom form. Go to the Sign Customiser Admin: Universal subscribers: Go to Home in your account. Shopify users: Navigate to Shopify admin → Apps → Sign Customiser. Click on Customisers in the menu. Select the customiser you want to edit. In the left-hand menu, go to Forms. Click Add New Form if creating a new form, or select an existing form to edit. In the Fields section, click on Add New Field and choose the field type you need. Configure the field settings: Label ( required ) – The field title. Description ( optional ) – Additional information for the user. Placeholder ( optional ) – Example text inside the input field. Required Field ( optional ) – Enable this option if the user must fill in this field before submitting.. Value ( required for Dropdown, Multiple Choice, and Checkbox fields) – The selected value is shown in the submitted form. Arrange the fields by clicking and holding the drag icon (⋮⋮), then dragging them into the desired order.

Fulfillment Process

Our app provides several features to help you with order fulfilment through email automation and product/order data enrichment which ultimately saves time and brings fulfilment costs down. Ultimately it is up to you and your business to decide what works when it comes to order fulfilment for custom signs as there are numerous variables such as the options you provide your customers, the manufacturing process and if you are drop-shipping or have your own factory.

Supplier / Manufacturer Emails

Sign Customiser allows you to automatically send an email with all the required details for your manufacturer to build the custom signs each time an order is created on your store. To use this feature, you must be on any plan other than Starter / Standard.

SVG files for manufacturering workflows

To speed up the manufacturering process Sign Customiser can automatically generate an SVG file of the sign design that can be used for CNC machines and to help speed up the tracing process of the letter layout of the sign. This SVG file, will be automatically included in the order (available on platforms: Shopify) and in the manufacturer email that is generated for every order. This feature is available for all plans except "Starter" and "Standard" plans For detailed instructions on how to use SVG files in your manufacturing process please follow these guides. How to enable SVG files for manufacturing How to find the SVG file in the Shopify order How to include the SVG file in the manufacturing email

Update manufacturer email address

You can add one more email address by appending each email with a ',' character e.g. 'first@email.com,second@email.com' To change the manufacturer email address do the following: Navigate to the admin of Sign Customiser for your store Click on "Customisers" in the home menu Click on the customiser you wish to edit Click on "Manufacturer email" in the left-hand side menu Add the email under Receiver Email and click Save on the bottom right to save the changes.

How to include the SVG file for manufacturer emails

To include the SVG file in your supplier/manufacturer email please follow these instructions. Navigate to Sign Customiser admin on your store. Click on "Customisers" in the home menu Click on the customiser you wish to edit Click on "Manufacturer Email" in the lefthand side menu Paste the following code into the email template to display an SVG download link in the email: This is what the email template should look like after you after you have pasted the code. Here is an example of the Manufacturer email with an SVG download link.

How to enable / disable SVG files for manufacturing

This Sign Customiser guide covers How to enable / disable SVG files for manufacturing with the steps and context you need to complete the workflow.

How to find the svg file in the Shopify order

whenever a sign is ordered, you can access the order in Shopify admin page and download the SVG file by clicking on the _svg: "Link". To use this feature, you must have already enabled the SVG Files for manufacturing.

SVG Sign Design for manufacturering workflows

To speed up the manufacturering process Sign Customiser can automatically generate an SVG file of the sign design that can be used for CNC machines and to help speed up the tracing process of the letter layout of the sign. This SVG file, will be automatically included in the order (available on platforms: Shopify) and in the manufacturer email that is generated for every order. This feature is available for all plans except "Starter" and "Standard" plans For detailed instructions on how to use SVG files in your manufacturing process please follow these guides. How to enable SVG files for manufacturing How to find the SVG file in the Shopify order How to include the SVG file in the manufacturing email

Hide Custom Sign Products from Your Storefront

Every time a user adds a custom sign to the cart, our app creates the sign as a “product” in your Shopify backend. This is necessary in handling and purchasing the sign. However, since these are customised products, you may wish to hide them from being displayed on your storefront. In this guide, we will walk you through the various ways to hide these custom sign products from being displayed on your storefront.

Automatically deleting generated products

The products generated by the Sign Customiser are necessary for your users to purchase their customised products. Therefore, it is not possible to use Sign Customiser without generating products. However, we understand that this can be frustrating when viewing your product list. In this article, we will guide you on how to automatically delete these products using an app named Mechanic. Please note that: The Mechanic app is separate from the Sign Customiser and requires a monthly fee of $9 to use. Please be aware that the Mechanic app performs the action of deleting your products, and therefore, you use it at your own risk. We cannot be held responsible if the app deletes any wanted products

Retrieve list of custom neon products not purchased

This article aims to teach you how to retrieve a list of products that have been generated by our app but have not yet been purchased. To do this complete these-steps below. Login into the admin of your Shopify store Navigate to products in the side menu On the right-hand side click on the search icon to bring up the search bar that will allow filtering on the product list. Click on the add filter + button and select Product Type, make sure you select " Custom Neon". In the search bar located just above the list of products in your store enter NOT tag:npc_ordered

How SEO is treated for Custom Signs in Shopify

The custom signs created by our app are automatically hidden from search engines. We apply standard Shopify properties to ensure these products are excluded from SEO indexing. These includes settings recommended in the following guide: Create A Hidden Product in Shopify. These settings are applied automatically when a product is created by our app, and no additional action is required on your end.

Change Shopify Sale Channel for Products

You can change the sales channel that a product generated by a sign customiser is assigned to by following these steps. 1. Navigate to the admin of Sign Customiser for your Shopify store. 2. Click on "Tools and Settings" in the home page menu 3. Click on the "Integrations" button. 4. Click on the "Shopify" Integration. 5. Click on "Edit Integration" button in the top right corner. 6. Select the Sales Channel you wish to automatically publish to by clicking on the "Publication" select option and selecting one. ​ 7. Click "Save" In the modal.

Shopify Unlisted Product Status

Shopify products can have either an "Active" or "Unlisted" status. Active - Products appear in your store catalog and in search results Unlisted - Products are still "Active" however they no longer appear in your public store catalog or search results By default new products are created with the "Active" status, but you can configure Sign Customiser to create them as "Unlisted" if you wish.

Autogenerate SKU for sign products in Shopify?

Our app generates a new product in Shopify for every custom sign added to the cart by a customer. While the app does not assign SKUs automatically, you can implement an automatic SKU generation system using a third-party app. Below is a step-by-step guide to help you set this up.

Free Shipping for Custom Products in Shopify

If you are looking to provide free shipping for your custom sign products generated by our app, you might face challenges with Shopify's default settings. Shopify does not currently support assigning Shipping Profiles to product types or collections—only to specific products. This limitation can complicate setting up free shipping for products created by our customiser. While "free shipping discounts" exist in Shopify, they do not offer conditional rules to restrict the discount to specific product types or collections.

Getting Started with the Simple Letter Model

The Simple Letter Model is ideal for merchants who sell signs with standardised width or height and straightforward pricing (e.g. 40cm, 60cm, 80 cm). It lets you easily set up pricing based on size, character count, and number of lines. If you need more flexibility for pricing and dynamic size scaling, see the Advanced Letter Model.

Configure Your Simple Letter Model Customiser (Core Setup)

Sizes in the Simple Letter Model are based on your size strategy: fixed width or fixed height combined with the maximum characters per line and maximum number of lines allowed for each size.

How Pricing Works in the Simple Letter Model

The Simple Letter Model calculates the sign's final price based on these factors: Size selection – either width or height is fixed Number of lines Base price per line Price per character per line You can create multiple pricing rules and assign them to different fonts. For example, fonts that need more material or labour can be assigned a higher price tier. Below are examples of how the calculation works.

Request Essential Information – Simple Letter Model

This guide explains how to collect the information you need from your manufacturer to set up the Simple Letter Model customiser.

Fonts - Advanced model

By using this feature, you can add multiple fonts to your customiser. This guide is only intended for adding fonts using the advanced letter model Please follow the below instructions to Add a Font: Navigate to the admin of Sign Customsier on your store. Click on "Customisers" in the home menu Click on the customsier you wish to edit Click on "fonts" in the left-hand side menu To add a new font click "Add new font" Click Add New Font. On the New Font page, add the Title of the font (which will appear to your customers). you are adding and upload the.TTF file of the font you want to add. - If you have the Font in another format, you can convert it to.TTF https://cloudconvert.com/ software. Use our accuracy testing tool to ensure your font will be accurate for price calculations, view article Choose one of the Pricing Rules for your Font from the dropdown list. Enter a height for the smallest letter and smallest uppercase letter. To understand more about letter pricing view this article Click Save on the bottom right corner once you have added all the required details. You are all done! You can see the newly created Font in the section. You can also make changes to your newly created Font by clicking on the Font you want to modify:

Flat Parcel Shipping Costs

This Sign Customiser guide covers Flat Parcel Shipping Costs with the steps and context you need to complete the workflow.

Volumetric Weight Pricing

Volumetric weight (also called dimensional weight or volumetric mass) is a calculated measurement used in shipping and logistics to determine the billable weight of a package. It is based on the package's volume and a divisor provided by the shipping carriers. Volumetric weight is used when a package is relatively light compared to its size, ensuring shipping costs are calculated fairly based on the space it occupies.

How to set a minimum height of sign size on the advanced model

The minimum size of the uppercase and lowercase characters of a font that are used in sign design determine the minimum height of the sign size. Using the advanced model you can set the minimum height of the sign size by doing the following. Navigate to the admin of Sign Customiser on your store Click on "Customisers" in the home menu Click on the customiser you wish to edit Click on "Fonts" in the left-hand side menu Click on the font that you want the minimum size to of the sign to be set for Scroll down until you see "Minimum height of uppercase" and "Minimum height of lowercase" inputs. This is where you can set a value of both the uppercase and lowercase characters e.g. 6cm and 10cm respectively, now when that font is selected by a customer the sign heights minimum size will be that value.

Minimum character amount - advanced model

You can set a block on the minimum amount of characters required to be entered before the customer can proceed to add to cart / generate a quote when creating a sign. The ability to change the minimum amount of characters is available for all letter models; this article, however, only refers to how to change it for the Advanced letter model.

How to measure the minimum height of font characters as a sign builder or manufacturer

This document is only intended for sign builders and manufacturers. If you are a drop shipper, refer to this article. Q: When specifying the height of the smallest letter, shall we exclude symbols and characters? Symbols like _ (underline) or. (period) usually takes the minimum height in all typefaces. A: Yes, symbols and other similar characters should be excluded. Q: When specifying the minimum height of the smallest letter, shall we just measure every letter, regardless of whether it's an upper or lower case? A: Yes if you can. Usually, it would be the lowercase letter but some fonts will have only uppercase letters, so it should be adjusted accordingly. Q: When it says "smallest". does it mean shortest, most narrow or takes the least amount of space as a whole? A: It should be the shortest; we’re only looking at the height for this measurement.

Get the minimum height from a font character set as a dropshipper

This article is intended for dropshippers only, if you are sign builder refer to our article about how to the measure the minimum height of a font character. You will need to request the minimum height for the smallest and uppercase letters for every font that you want to use with Sign Customiser from your manufacturer. Every font is unique in shape and size, and thus, your manufacturer will be able to determine the minimum heights of the font as they are the ones who work with the materials used to build the sign and understand its limitations.

Manually calculate shipping cost value

To do these calculations yourself, first must have your shipping cost matrix provided to you by your supplier/freight company. The formula to calculate the shipping cost per centimeter squared based on a defined cost per measurement is as follows. For the current size range, you are editing the price formula; you should match the range limit value with the step in your shipping cost matrix and retrieve the cost price value. E.g. You have set a max size range that was 75cm, and in the shipping cost matrix, you have found the cost price for 75cm by 75cm to be a value of $98.00 Dimensions:75cm by 75cm Price:$98.00 Calculation:98 / (75*75) = $0.017 per centimeter~ number was rounded to 3 decimals

Determine material cost from average cost per letter

In this article, you will learn how to get your material cost when you receive an average cost per letter from your supplier. Make sure you have received your average cost per letter from your supplier Create a new pricing formula for your advanced model customiser. In your new pricing formula enter the following values and ensure only one size range is added for this pricing formula. Save your new pricing formula. If you have already added a font to your customiser then use that one in this process otherwise add a new one. For your font, assign the pricing rule to the new pricing you have created e.g. "material cost test" and hit save at the bottom of the form. Go to the customer-facing version of your customiser on your stores and on the page where your customiser lives enter the following string of characters. If using the English alphabet with lowercase letters, abcdefghijklmnopqrstuvwxyz, if using another language enter in all the characters of your alphabet and make sure to count the number of characters you have entered. Record the price displayed on your customiser and divide the price by 26 (the number of characters you have entered for the alphabet) which will give you your average cost - e.g. $646.51 / 26 = 24 = $24.84 - $24.84 is now your average cost for this font based on $1 per centimetre for the material cost. Change the material cost value for the price formula to then be as close as possible to the average cost per letter your supplier gave you from step 1. You now have an accurate material cost value you can use for your pricing formulas. You can go ahead and update your price formulas with the material cost value provided in step 8.

Pricing - Advanced letter model

The Advanced Letter pricing model is Sign Customiser's most sophisticated pricing system that calculates costs based on the actual material length required to cut your letter shapes. Unlike simple character counting or fixed pricing, this model precisely traces the outline of each letter to determine exactly how much material you'll need, giving you incredibly accurate pricing for your custom signs. This pricing model is perfect when you want complete control over your pricing strategy and need to account for the real material costs of different fonts, text lengths, and letter styles. Whether you're working with flexible neon, cut acrylic letters, or metal signs, the Advanced Letter model ensures your customers pay a fair price based on the actual material usage. The system automatically handles complex calculations using advanced font technology, manages different size tiers with custom pricing rules, and integrates seamlessly with shipping calculations to provide transparent, accurate quotes every time.

Request essential information - Advanced model

Welcome to the guide on requesting essential information from your manufacturer to create a sign customiser using our advanced model in the Sign Customiser app. This guide will take you through the process of obtaining essential details such as sign price, shipping price, font, and size specifications from your supplier and entering them into the app backend. Following the steps in this guide, you can create a sign customiser that meets your exact specifications. If you are using the fix width model, we recommend referring to our Fixed Width Model Guide instead.

Price per letter - Advanced model

This Sign Customiser guide covers Price per letter - Advanced model with the steps and context you need to complete the workflow.

Get your shipping cost matrix

This Sign Customiser guide covers Get your shipping cost matrix with the steps and context you need to complete the workflow.

Sizing - Advanced model

This guide explains how to configure Sizes for the Advanced letter Model. Sizes in this model are based on a Scale Multiplier that dynamically adjusts the sign's dimensions according to the selected font. This section covers everything you need to configure within the Sizes settings in the Advanced Letter Model.

Letter material cost

Letter Material Cost is an advanced pricing method that calculates costs based on the actual amount of material needed to cut your letters. Instead of charging a fixed price per letter, this feature traces the exact cutting path of each character and multiplies that length by your material cost per centimetre. This ensures you charge customers precisely for the material used, making your pricing more accurate and profitable. Key Benefits: Accurate pricing: Customers pay for exactly the material their design uses Font-sensitive pricing: Complex decorative fonts cost more than simple fonts Flexible pricing tiers: Set different material costs based on sign dimensions Real-time calculations: Prices update instantly as customers change their text or fonts

How to use shipping costs for the advanced model

Sign Customiser provides 2 different shipping price options: Flat and Volumetric Weight. To set up Shipping Price, from your customiser editor page, negative to Required Options > Pricing and edit your pricing rules. On the pricing editor page, you will find the Shipping Price Method option. Choose either Flat or Volumetric Weight. The Shipping price feature is currently only available with Advanced Model Customisers For instructions on how to set up both options, please refer to the links below. Flat Volumetric Weight

Font characters and minimum height

The minimum height for font characters can only be adjusted using the advanced letter model. The minimum height of the smallest character will always be assigned to the shortest character in a given combination of characters. The system will scale any single character down to the minimum height when presented by itself. For example, the height of 'a' or 'b' will be the same when they are the only characters used for the sign, despite the character 'b' being a taller character. However, when the following character combination, such as ‘ab’, is used for the sign, then the height of the sign will scale to a size where the ‘a’ character is given minimum height and ‘b’ would have a height relative to ‘a’. Further Explanation: Let's start with the word "google", this is a great word to use since it has what you would call an ascender ("l") and a descender ("g") that reaches a font's highest and lowest point and a base letter like "o". If the min-height of the smallest letter was set to 5cm the following outcomes for height would be shown in the measurements. The min-height for the smallest letter applies to the shortest letter on the word. In the word "google" this would be the letter "o" at a height of 5cm Adding "g" adds on top of that minimum height makes the height now 10cm Adding the "l" would further increase the height to 17cm

Test Sign Measurement Accuracy

We have provided a way to test the measurement accuracy of your fonts using our app. This will allow you to manually measure the width, height and material length of any text combination with any font of your choosing.

Getting started with the advanced model

In this article, we outline the key resources and processes to learn all about our advanced model.

Size Boundaries

View the video for a comprehensive overview on how size boundaries work in both the advanced letter and frame fit models.

Advanced Model Measurement Calculations

Our advanced letter model sizing can be a bit confusing to set up and understand how it all ties together. Let's break down how the final measurements are calculated

Sizing - Frame Fit Model

The frame (outer edges of a sign) is the primary factor for a sizing. “Outer edges” refers to the full boundary or perimeter of your sign. In other words, it’s the total width and height measured from the very leftmost point to the rightmost point and from the topmost point to the bottommost point of the finished sign. By always measuring from the outermost tips of a sign, you’ll get a clear and consistent measurement for quoting, production, and installation.

Pricing - Frame Fit model

Pricing in the framefit model is very similar to the advanced letter model pricing. In frame fit, a pricing formula is not tied to a font; you can only have one pricing formula per frame fit customiser. The frame (outer edges of a sign) is the only factor that is considered when applying a price calculation.

Frame Fit Model

Try it for yourself: Frame Fit Demo Frame Fit is a purpose-built pricing system engineered specifically for frame-based signage where the cost is determined entirely by the frame dimensions rather than the complexity of the text content. Unlike traditional letter-by-letter pricing models, Frame Fit calculates prices using either: Flat parcel (CM²): frame width × frame height × price per square centimetre Volumetric parcel (CM³): frame width × frame height × frame length × price per cubic centimetre This model is perfect for lightbox signs, panel displays, board signs, and any signage where the manufacturing cost scales with the frame area (CM²) or volume (CM³) rather than individual letter specifications. The system provides instant pricing updates as customers adjust frame dimensions, whilst maintaining complete flexibility for text content within the frame boundaries.

Introduction to the Fixed Height Model

A fixed height model is a collection of sizes, all of which are set to a nominated height per line measured in centimeters. e.g. Small at 10cm, Medium at 20cm and large at 30cm. For each size, the following parameters can be set The height The minimum amount of characters. The maximum amount of characters (optional) The number of lines of text allowed. The height for a single-line sign will always be the nominated height no matter the character count. However, the overall height for a multiline sign can vary and will be determined by The nominated height per line The natural height of the characters The distance between lines based on the font Here's a visual example with the nominated height set to 50cm. The tallest line, the capital letter M, will take on this number. The smaller letter m is shorter than capital letter M, therefore it is only a fraction of the nominated height - 37.84cm. In a multiline scenario, all lines will naturally scale from the tallest line. Combined with the space between the lines, calculated by the app to be 32.49cm brings the total to 120.33cm. This method allows the app to produce measurements in the most accurate way possible while maintaining a fixed height per line.

Pricing - Fixed Height Model

With a fixed height model, the price of a neon sign is determined by its size, number of characters, number of lines, and font. Here are two examples to illustrate how pricing is calculated.

Automatically switch to the next size up when character limit is reached

For our fixed-width and fixed-height models you can set a character limit per size. When a user enters in more characters on a single line that exceeds the character limit, our app will automatically change the current size selected to next size up if its available. This allows the user to create signs with the amount of characters they want for that line and not have to worry about character limitations as that can disrupt their design process and lead to frustrations. By default the setting to prevent this functionality from occurring is turned off, this means your users will have sizes automatically switched to the next size up when the character limit is reached.

Tracking events for ad conversions

A custom javascript event is fired every time a form submission is sent and when a customer adds a product to cart. You can use these events to track Google and Facebook conversions. These events are available only for stores subscribed to one of our new plans or development plans. Legacy plans cannot use this feature.